Frequently Asked Questions
Before getting in touch with any questions you may have, please see the frequently asked questions listed below to check that you're question hasn't already been answered. If you still need some help then please get in touch via the contact form.
Q) Do you ship to .........?
A) Yes, I ship worldwide
Q) When will I receive my order?
A) All items are shipped within 2 business days and the delivery duration is as follows:
UK: 1-2 business days
EUROPE: 5-14 business days
UNITED STATES & CANADA: 14-28 business days
AUSTRALIA: 14-28 business days
REST OF WORLD: 5-28 business days
Q) When will .............. be back in stock?
A) It wont. All items are unique and one of a kind. I don't replicate previous orders.
Q) What payment methods do you accept?
A) All major cards and PayPal are accepted.
Q) Are you looking for models?
A) No, it is much more efficient for me to model my designs myself.
Q) Do you take custom requests.
A) No, due to long term health problems resulting from stress I am now limiting my time spent creating garments to a part time basis only and therefore my time will be used working on the clothing for sale on my website only.
Q) Do you accept returns?
A) No, all sales are final, therefore it is important that you refer to the measurements listed with each item as well as the measuring diagrams provided in order to ensure an item will fit before making your purchase.
Q) How do I wash my items?
A) Most items should be handwashed in warm (not hot) water with detergent for delicates. Item's made from thicker leatherette should be wiped clean only.
Q) Do you do collaborations?
Q) I'm a model/in a band about to go on tour, can I have some free stuff in exchange for promoting My Little Halo?